# Troubleshooting

> What to do when something does not work.

## I did not get a sign-in code

Check spam. Codes expire after 5 minutes. After several requests you may need to wait a minute.

## My browser will not open

- Add credit if your available balance is used up; a paid browser needs available credit to wake.
- Waiting for capacity or Provider issue: we keep trying; check the Status page.
- Open in another tab: choose Use here.

## The network is paused

The browser’s IP check did not confirm its dedicated IP, so its network was paused to make sure no other IP is used. Choose Check again; if it persists, contact support.

If the browser stopped responding, the IP check cannot run at all, and the network is paused after 15 minutes without a passing check. Choose Restart browser: it starts the browser’s machine again, and the network resumes once the IP is confirmed.

## The picture is slow or blurry

Choose a region close to you or close other heavy network use; the picture already lowers its sharpness by itself while your connection is struggling. The latency shown when creating a browser is measured from your own network.

Source: https://nevazu.com/docs/troubleshooting