Troubleshooting

I did not get a sign-in code

Check spam. Codes expire after 5 minutes. After several requests you may need to wait a minute.

My browser will not open

• Add credit if your available balance is used up; a paid browser needs available credit to wake.
• Waiting for capacity or Provider issue: we keep trying; check the Status page.
• Open in another tab: choose Use here.

The network is paused

The browser’s IP check did not confirm its dedicated IP, so its network was paused to make sure no other IP is used. Choose Check again; if it persists, contact support.

If the browser stopped responding, the IP check cannot run at all, and the network is paused after 15 minutes without a passing check. Choose Restart browser: it starts the browser’s machine again, and the network resumes once the IP is confirmed.

The picture is slow or blurry

Choose a region close to you or close other heavy network use; the picture already lowers its sharpness by itself while your connection is struggling. The latency shown when creating a browser is measured from your own network.